1. Introduction & Scope
This Privacy Policy ("Policy") applies to all members and visitors of the 9bd platform operated by 9bd.wine. By accessing the 9bd website or mobile app, you acknowledge that you have read this Policy and agree to its terms.
At 9bd, we believe your personal data belongs to you. We take its protection seriously. Users of online platforms in Bangladesh often have no clear visibility into where their data goes. 9bd has written this policy in simple, transparent language to eliminate that uncertainty.
If any part of this policy is unclear, email us at support@9bd.wine. Our Bangla-speaking team is ready to answer any questions you may have.
2. What Information Do We Collect?
9bd collects only the information that is strictly necessary to operate our services. We never gather unnecessary or excessive data.
Information collected directly from you:
- Full name & date of birth
- Mobile number & email address
- Residential address (including district/upazila)
- National ID (NID) or passport details (for KYC verification)
- Payment method details (bKash/Nagad number, bank account)
- Self-created username & password
Automatically Collected Information:
- IP address & device type
- Browser & Operating System Information
- Platform activity logs (login times, pages visited)
- Betting history & transaction records
- Cookies & Session Data
| Data Type | Purpose | Mandatory? |
|---|---|---|
| Full name & date of birth | Identity Verification | Yes |
| Mobile number | Account Security & Communication | Yes |
| NID Information | KYC & Legal Obligations | Before Withdrawal |
| Payment Information | Deposits & Withdrawals | Yes |
| Device & IP | Fraud Prevention | Automatic |
| Betting History | Service Improvement & Responsible Gaming | Automatic |
3. How Is Your Information Used?
9bd uses your information solely for the purposes listed below. We never use it for anything beyond what is stated here.
Primary Purposes:
- Account Management: For registration, login, password recovery, and overall account security.
- Financial Transactions: Processing deposits, handling withdrawals, and distributing bonuses.
- Identity Verification: For KYC verification to confirm age and identity.
- Fraud Prevention: To detect and prevent suspicious activity.
- Customer Support: To resolve your questions or complaints.
Secondary Purposes (with your consent):
- Sending personalised bonus and promotion offers.
- Improving the overall user experience on the platform.
- Analyzing gaming habits to provide responsible gaming support.
- Notifying you about new features or services.
5. Cookies & Tracking Technologies
9bd uses cookies and similar tracking technologies on its website and app. Cookies are small text files stored in your browser that help enhance your experience.
Types of cookies we use:
- Essential Cookies: Used to maintain login sessions and ensure platform security. These cannot be disabled as they are essential to the platform's core functionality.
- Functional Cookies: Remembers your preferred language, display settings, and other preferences.
- Analytical Cookies: Helps us understand which pages are most visited so we can improve the platform.
- Security Cookies: To detect fraudulent activity across multiple devices or accounts.
6. Security Measures & Protection Methods
9bd protects your data using internationally recognized security technologies. Our security practices are regularly reviewed and audited by independent third parties.
Technical Security Measures:
- 256-bit SSL/TLS Encryption: All data transmitted between your browser and our servers is fully encrypted.
- Two-Factor Authentication (2FA): An OTP is sent to your mobile at the time of login.
- Firewall & DDoS Protection: Advanced server-level protection measures.
- Data Masking: Sensitive information (such as payment numbers) is only partially displayed within the system.
- Regular Security Audits: Independent cybersecurity experts conduct regular audits of 9bd's systems.
Organisational Measures:
- Only authorised personnel have access to member data.
- All staff are trained in data protection practices.
- In the event of a data breach, affected members will be notified within 72 hours.
7. Data Retention Period
9bd does not retain your data indefinitely. A specific retention period is defined for each type of information.
- Account Information: For the duration of your active account and 5 years after closure.
- Financial Transaction Records: 7 years, as required by law.
- KYC Documents: 5 years after account closure.
- Communication Logs: Support chat records for up to 2 years.
- Cookie Data: Session cookies expire immediately; persistent cookies last up to 1 year.
Once the retention period expires, data is securely deleted or anonymized. You may request account deletion at any time; however, data that must be retained due to legal obligations will remain for the applicable period.
8. Your Data Rights
9bd believes every member should have full control over their personal data. Your rights are outlined below:
Right of Access
You may request to view what information 9bd holds about you.
Right to Rectification
You can contact support to request a correction of any inaccurate information.
Right to Erasure
You may request deletion of any data held beyond legal obligations.
Right to Restrict Processing
You may request that your data be used only for specific, limited purposes.
Right to Data Portability
You may request an export of your data in a machine-readable format.
Right to Object
You may object to the processing of your data for specific purposes.
9. Protection of Minors' Data
9bd's services are intended for users aged 18 and above only. We do not knowingly collect or process data from minors.
If a parent or guardian discovers that their minor child has registered on 9bd, please notify us immediately. We will promptly delete the account and all associated data.
10. Third-Party Services & Links
The 9bd platform integrates certain third-party services such as payment gateways and live streaming providers. These services operate under their own privacy policies, which are outside 9bd's control.
We work only with trusted, licensed third parties and conduct strict verification before sharing any data with them. However, once you navigate to a third-party platform, their privacy policy may differ from that of 9bd.
11. Policy Update Terms
9bd may update this Privacy Policy from time to time. After each change, the "Last Updated" date at the top of the page will be revised accordingly.
For significant changes, we will notify you by email or SMS. Continued use of the platform after any changes constitutes your acceptance of the updated policy.
We recommend visiting this page every 3 months to stay up to date with any changes.
12. Privacy Contact
If you have any questions about this Privacy Policy, wish to exercise your data rights, or would like to file a complaint, please reach out to us through the channels below:
- Email: support@9bd.wine
- Subject: Write "Privacy Request" in the subject line
- Response Time: Usually within 24–48 hours
- Live Chat: 24/7 support via the live chat button on our website